Make a claim

Navigating a business insurance claim can feel daunting, but with the right guidance, you can manage your claim efficiently and confidently. Let’s get you back on track!

How to make a claim

Here are the easy steps to follow to get your claim started.

Log into your Zest Insurance account. This is where you will be able to manage all aspects of your business insurance you hold through us.

Be sure to have any claim information to hand, such as your membership number.

Be prepared with the details specific to your claim, so that we can gain a full picture of what you are claiming for.

Start a claim with your insurer

Make sure you’ve read our 3 steps above, then log in to your account to start your claim.

Still need help?

If you still have questions relating to making a claim, you can visit our FAQs page or chat with our Virtual Assistant at any time.

Read FAQs

Virtual Assistant

An example claim*

A small bookkeeping business based in Brisbane suffered a break-in over the weekend.

Thieves gained access through a rear window and stole several key items, including two laptops, a desktop computer, and a multi-function printer -equipment the business relied on daily to manage client accounts.

Fortunately, the business had Business Contents Insurance in place. After lodging a claim with their insurer and providing the necessary documentation (including police report and receipts), the business was reimbursed for the replacement costs.

Thanks to the swift claims process, they were able to replace their equipment and get back to servicing clients with minimal disruption.

* This is a hypothetical example, based on common scenarios for making a claim against a Business Contents insurance policy.